Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: 2836- Mumbai-Andheri Shopper Stop Mumbai , 2839- Mumbai-Lamington Road / Tardeo Mumbai , 2843- Mumbai-Thane Meadows Mumbai , 2844- Mumbai-Kolshet Mumbai , Andheri Lokhandwala Mumbai , Bhulabhai Desai Road Mumbai , Bkc Annex Mumbai Mumbai , Boisar Boisar , Dadar East TT Circle Mumbai , Fort Mumbai Mumbai , KHADAKPADA KALYAN Thane , Kalabhadevi Mumbai Mumbai , Kharghar Mumbai Mumbai , MIRA ROAD BRANCH Mumbai , MUMBAI GOREGAON Mumbai , Mahavir Nagar- Kandivali West Mumbai , Mahim Mumbai , Malad Link Road Mumbai Mumbai , Mumbai Andheri Four Bungalows Mumbai , Mumbai Ghatkopar East Mumbai , Mumbai Mulund West Mumbai , Powai Hiranandani Mumbai , Santacruz Mumbai Mumbai , Sion East Mumbai Mumbai

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

- - Manage customer relationships
- Cross-sell banking products
- Achieve branch targets
- Ensure compliance with banking norms
- Handle customer queries and complaints

Additional Responsibilities

- - Conduct market intelligence
- Support branch operations
- Participate in promotional campaigns

Reporting Team

- Reporting Designation:
- Reporting Department:





Educational Qualifications Preferred

- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50% throughout academics
- Institution tier: Tier 1 / Tier 2

Required Certification/s: NA Required Training/s: Banking Operations Training (preferred)

Required Work Experience

- Industry: Banking, Financial Services
- Role: Customer Service, Sales
- Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction

- Cross-sell ratio
- Branch targets
- Compliance score

Required Competencies: - Customer Centricity

- Communication
- Sales Orientation
- Problem Solving

Required Knowledge: - Banking products

- Regulatory norms
- Customer service principles

Required Skills: - Relationship building

- Communication
- MS Office tools
- Problem-solving

Required Abilities

- Physical: NA
- Other: High adaptability

Work Workplace Details: Branch-based role with regular customer interactions

Specific Requirements

- Travel: Yes – up to 20% of the time
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India

Other Details

- Pay Rate: Fixed + Performance-based Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:

📌 Relationship Officer Branch Banking (Mumbai)
🏢 AU Small Finance Bank
📍 Mumbai