Designation: Relationship Officer Business Accounts
Office Location: Position description: Responsible for managing business accounts, ensuring high service standards, cross-selling banking products, and supporting branch operations.
Primary Responsibilities
- - Handle business account queries and resolve issues
- Cross-sell banking products (CASA, loans, insurance)
- Ensure customer satisfaction and retention
- Support branch operations and compliance
- Assist in account opening and documentation
Additional Responsibilities
- - Participate in local marketing activities
- Generate leads for new accounts and services
- Maintain MIS and reports
- Customer satisfaction score
- Product cross-sell ratio
- Account activation rate
- TAT adherence
- Compliance score
Required Competencies:
- Customer Orientation
- Communication Skills
- Sales Drive
- Attention to Detail
- Teamwork
Required Knowledge:
- Banking products
- KYC norms
- Branch operations
- Core banking systems
Required Skills:
- Interpersonal skills
- MS Office
- CRM usage
- Problem-solving
Required Abilities
- Physical: NA
- Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific Requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other Details
- Pay Rate: Fixed + Incentives
- Contract Types: Full time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:
📌 Relationship Officer Business Accounts (Jaipur)
🏢 AU Small Finance Bank
📍 Jaipur
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