Office Location: Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities
- - Manage customer relationships
- Cross-sell banking products
- Achieve branch targets
- Ensure compliance with banking norms
- Handle customer queries and complaints
Additional Responsibilities
- - Conduct market intelligence
- Support branch operations
- Participate in promotional campaigns
Required Certification/s: NA Required Training/s: Banking Operations Training (preferred)
Required Work Experience
- Industry: Banking, Financial Services
- Role: Customer Service, Sales
- Years of experience: 2 to 5
Key Performance Indicators:
- Customer satisfaction
- Cross-sell ratio
- Branch targets
- Compliance score
Required Competencies:
- Customer Centricity
- Communication
- Sales Orientation
- Problem Solving
Required Knowledge:
- Banking products
- Regulatory norms
- Customer service principles
Required Skills:
- Relationship building
- Communication
- MS Office tools
- Problem-solving
Required Abilities
- Physical: NA
- Other: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific Requirements
- Travel: Yes – up to 20% of the time
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other Details
- Pay Rate: Fixed + Performance-based Incentives
- Contract Types: Full time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:
📌 Relationship Officer Branch Banking (Surendranagar)
🏢 AU Small Finance Bank
📍 Surendranagar
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