Job Description:
System & Network Management
- Maintain, troubleshoot, and upgrade restaurant IT infrastructure (computers, printers, servers, routers, Wi-Fi, etc.).
- Ensure uninterrupted internet connectivity and secure network access.
- Monitor data backups, system updates, and antivirus/security tools.

POS & Software Support
- Manage and support POS (Point of Sale) systems for billing, KOTs, and order management.
- Provide immediate technical assistance for POS issues to minimize downtime during operations.
- Coordinate with POS vendors for upgrades, maintenance, and troubleshooting.
- Ensure integration between POS, inventory, and accounting systems.

Hardware & Device Management
- Install and configure desktops, laptops, printers, biometric devices, and CCTV systems.
- Ensure smooth functioning of handheld/tablet ordering devices.
- Monitor AMC (Annual Maintenance Contracts) and coordinate with vendors for repairs/replacements.

Data Security & Compliance
- Implement data protection protocols to safeguard customer and company information.




- Regularly update and audit IT systems for compliance with company and legal standards.
- Manage user access rights, passwords, and system permissions.

Operational Support
- Provide day-to-day IT support to restaurant staff and management.
- Train employees on IT systems, POS usage, and basic troubleshooting.
- Document IT processes, issues, and resolutions.

Coordination & Reporting
- Liaise with external IT vendors and service providers.
- Maintain IT inventory (licenses, equipment, warranties, consumables).
- Report IT performance, incidents, and improvement plans to management.

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Requirements:
- Bachelor’s degree/diploma in IT, Computer Science, or related field.
- 2-4 years of IT support experience (hospitality/restaurant industry preferred).
- Hands-on knowledge of POS systems, networking, Windows/Mac OS, and MS Office.
- Strong troubleshooting skills and ability to work under pressure.
- Valuable communication skills

📌 IT Support Executive (Mumbai)
🏢 Yellow Banana Food Co.
📍 Mumbai