Key Responsibilities

Client Engagement & Relationship Management
- Act as the primary point of contact for assigned clients
- Understand client needs, expectations, and business cycles
- Conduct regular review calls and feedback sessions to maintain high client satisfaction

Operational Oversight & SLA Management
- Monitor all ongoing background verification requests for timeliness and quality
- Ensure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)
- Escalate potential delays proactively and ensure timely resolution

Reporting & Analysis
- Track and share daily/weekly/monthly reports and dashboards
- Analyze trends in verifications, identify bottlenecks, and suggest process improvements

Collaboration & Coordination
- Liaise with internal operations and compliance teams to ensure seamless case closures




- Work closely with the tech support team for client-specific integration and support
- Facilitate training sessions for clients on portals or updates when needed

Desired Attributes
- Bachelor’s degree or higher in any field
- 1-3 years of experience in client servicing, preferably in background screening
- Excellent verbal and written communication skills.
- Attention to detail and solid quality orientation.
- Ability to multitask and work independently.
- Proficiency in MS Excel, MIS reporting, and client dashboards
- Strong interpersonal and planning skills.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Client Co-ordinator Role at Malad, Mumbai
🏢 SecureSearch services
📍 Malad