Roles & Responsibility: - Understand customer’s requirement and provide complete and accurate information - Communicate effectively with customers - Assign case to other queue with proper justification - Understanding and striving to meet or exceed call center metrics while providing excellent customer service. - Escalate customer problems to the team lead which needs immediate attention Essential Skills: - Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers - Excellent computer proficiency (MS Office - Word, Excel and Outlook) - Should have a knowledge of English, Hindi and additional language will be preferred - Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service - Typing skills - Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Education & Experience:



- Undergradute/Graduation mandatory - Experience in call center will be preferred

We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion.

Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do.

Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, up-to-date infrastructure

📌 Senior Assistant (Hyderabad)
🏢 Apollo Hospitals
📍 Hyderabad