Patient Counsellor - Job Description

About QI Spine Clinic:
QI Spine Clinic is India’s first chain of medical centers for accurate, non-surgical treatment of back and neck pain. We have 22 clinics in 5 cities, over 200 spine specialists, and a 91% success rate.

Role Summary:
The Patient Counsellor helps new patients understand our treatment and ensures a smooth and pleasant experience throughout their journey.

Key Responsibilities:
- Make every patient feel comfortable during all visits.
- Help patients fill out forms and understand consultation requirements.
- Understand patient concerns and share important details with the doctor.
- Explain treatment plans, pricing, and expected recovery in simple language.
- Ensure all interactions are patient-focused.
- Convert patients to start treatment and generate revenue for the clinic.
- Engage and counsel patients to convert consultations into confirmed treatments, supporting revenue generation and overall business growth.
- Encourage patients to complete their full treatment program.




- Share success stories and involve doctors to clear clinical doubts.
- Handle patient complaints with empathy.
- Build long-term patient relationships and ensure satisfaction.
- Coordinate with scheduling team for smooth appointments.
- Maintain a neat appearance and support a clean, patient-friendly clinic setting.
- Support daily clinic operations and financial tasks like billing and discounts.
- Maintain daily counselling reports.

Training:
- 15 days of training will be provided.
- No leaves are allowed during these 15 days.
- After evaluation at the end of training, you will start regular work.

Work Schedule:
- 6 days working, including Sundays.
- One weekly off can be taken on any weekday (not Sunday).
- 8-hour shift between 7:00 AM to 9:00 PM (flexibility required).

Qualifications & Skills:
- HSC or Graduate
- Knowledge of Microsoft Excel
- Experience in patient counselling or customer service
- Sales experience & ability to

📌 Arabic Patient Advisor (Mumbai)
🏢 Qi Spine Clinic
📍 Mumbai