Job Summary:
Key Responsibilities:
- Handle inbound and outbound calls with international clients/customers
- Provide accurate information about products, services, or processes
- Resolve customer queries, complaints, and issues effectively
- Maintain high levels of customer satisfaction and professionalism
- Document call details and update records in CRM systems
- Follow company guidelines and quality standards
- Meet KPIs such as call handling time, resolution rate, and customer satisfaction scores

Required Skills:
- Excellent verbal communication skills in English (mandatory)
- Neutral or clear accent with good pronunciation
- Robust listening and problem-solving skills
- Ability to handle different customer scenarios professionally
- Basic computer knowledge and typing skills
- Willingness to work in night shifts (US/UK/AU process)





Qualification:
- 12th Pass / Diploma / Any Degree

Experience:
- 0-3 years in BPO / Customer Support / Call Center roles
- Experience in international voice process is an advantage

Salary:
- ₹18,000 - ₹35,000 per month (depending on experience & communication skills)
- Incentives and shift allowances

Working Hours:
- Rotational shifts / Night shifts (based on international time zones)
- 5 or 6 days a week with rotational week-offs

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,256.61 - ₹25,605.03 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Chennai)
🏢 sarajobs
📍 Chennai