We’re seeking someone to join our team as an Associatein WM Operationsto do the post trade lifecycle, reconciliations, asset transfers, exception management, and client service for WM crypto products delivered via the E*TRADE-Zero Hash referral model and to play a key role in helping transform how Morgan Stanley Operates.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Associate level position within the Crypto Trade Support - Product Support & Services, which is responsible for providing transaction support and managing post execution processes.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:
- Oversee the full post trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations.




- Maintain accurate booking and audit trails in line with WM Operations standards.
- Asset Transfers & Reconciliations.
- Process and track crypto deposits and withdrawals, validate on chain confirmations, and resolve asset recovery issues.
- Perform daily reconciliations between Zero Hash and E*TRADE systems, investigating and resolving discrepancies promptly.
- Manage Tier 3 client service cases escalated from the Client Service Center, ensuring timely resolution and explicit documentation.
- Act as liaison with internal teams and vendor partners for complex inquiries and operational issues.
- Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements.
- Support business continuity activities and confirm operational readiness during BCP events.
- Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as

📌 Crypto Trade Support associate product Support (Mumbai)
🏢 Morgan Stanley
📍 Mumbai