Tele caller Patient Lead Conversion Executive

Job description

-->Role & responsibilities

A) Lead Management & Conversion:
- Handle daily inbound and outbound calls, particularly from social media leads.
- Engage with leads in a friendly, professional, and persuasive manner.
- Understand the patients dental concerns and provide basic information about treatments, pricing, procedures, and appointments.
- Share available time slots and coordinate with the front desk to schedule appointments.
- Follow up diligently with unconverted leads through calls, WhatsApp, and SMS until closure.
- Keep accurate records of leads, follow-ups, and conversions in CRM or lead sheet.

B) Social Media & Digital Communication:
- Regularly monitor and reply to inquiries from:
- Facebook and Instagram DMs & Comments
- Google Ads/Website inquiries
- WhatsApp Business messages
- Collaborate with the digital marketing team to understand campaigns and offers to communicate the right message.
- Flag key or urgent leads for priority follow-up.

C) Patient Communication & Support:




- Greet and speak to potential patients with empathy, clarity, and confidence.
- Help patients overcome hesitation or objections by explaining benefits and solving basic queries.
- Guide patients who are unsure of procedures toward free consultations or check-ups.

D) Performance Tracking & Reporting:
- Maintain a daily report of leads, calls made, appointments booked, and reasons for drop-offs.
- Share weekly feedback with the marketing team on lead quality.
- Achieve weekly/monthly conversion targets.

--> Required Qualifications & Skills:
- Education: Minimum 10+2 (Higher Secondary); Graduation preferred
- Experience: 2 years in Telecalling / Customer Care / Lead Conversion
- Language Proficiency:
- Must speak fluent Bengali and Hindi:
- Basic to good English communication:
- Tech Skills:
- Basic knowledge of WhatsApp Business, Google Sheets, CRM tools
- Familiarity with Instagram & Facebook interfaces
- Soft

📌 Tele Calling Executive (Ballygunge)
🏢 WHitezone dental clinics
📍 Ballygunge