Job Summary:
Key Responsibilities:
- Handle international collection process (US/UK/Australia clients)
- Manage overdue accounts and delinquent portfolios:
- Negotiate payment plans, settlements, and closures:
- Ensure timely follow-ups and reduce aging receivables (AR):
- Maintain records in CRM / collection tools:
- Work in alignment with international compliance standards
Required Skills:
- International Collections / Global Debt Recovery
- US Process / UK Process / AU Process
- Accounts Receivable (AR) / Credit Control
- Payment Recovery / Delinquency Management
- Excellent English Communication (Verbal & Written):
- Negotiation & Customer Handling Skills
- CRM Tools / MS Excel
- Target-driven / Revenue Recovery
Eligibility Criteria:
- 3-4 years of experience in international collections / recovery process:
- Strong spoken English and accent clarity:
- Willingness to work in Australian shifts
Preferred Experience:
- Experience in BPO/KPO - International Voice Process:
- Exposure to US/UK debt collection laws & practices
Salary & Benefits:
- Salary as per market standards
- International exposure
- Career growth opportunities
- Supportive work setting