ABOUT THE ROLE

We are looking for a freelance Medical Lead to anchor clinical excellence across our telehealth platform. The role involves owning clinical quality end-to-end, setting standards, auditing adherence, growing the medical team, and acting as the final point of review for complex patient escalations.

You will work closely with the product, operations, and data teams to ensure our care delivery is safe, scalable, data-driven, and aligned with regulatory requirements.

KEY RESPONSIBILITIES

1. Clinical Quality & Audit
- Design and own the clinical audit framework — periodic case reviews, prescription audits, and outcome tracking across all consult types.
- Identify patterns of deviation from best practice and initiate corrective action plans.
- Maintain audit logs and report clinical KPIs to leadership on a defined cadence.

2. Clinical Protocols & Governance
- Develop, document, and periodically review evidence-based clinical protocols for all conditions and specialities on the platform.




- Ensure protocols are compliant with applicable regulations and medical council guidelines.
- Serve as the clinical signatory for recent service lines before go-live.
- Collaborate with the product team to embed protocols into clinical workflows, decision-support tools, and EMR templates.
- Continuously evaluate evolving guidelines and translate them into protocol revisions
- Support operations teams in handling regulatory requirements, audits, and compliance-related queries.
- Contribute to clinical content creation, including guidelines, patient education materials, and FAQs.

3. Medical Team Hiring & Development- Build and maintain a qualified panel of specialists and general practitioners aligned with platform growth.
- Run onboarding, periodic clinical training, and performance reviews for medical staff.
- Mentor junior doctors and foster a culture of continuous learning and clinical excellence.

4. Patient Escalation Management
- Act as the senior clinical escalation

📌 Medical Lead Consultant (Bengaluru)
🏢 Plum Benefits
📍 Bengaluru