Role Dimensions

ROLE : Regional Operations Head

LOCATION : Mumbai

CAREER GRADE : Manager of Manager (30% Strategy: 70% Operations)

KEY RELATIONSHIPS

REPORTS TO : National Operations Head

ROLE DIMENSION : 50+ Cr in AUM, More than one major WH Hubs, 100+

People

DIRECT REPORTS : City Heads/Leads (4-6)

KEY RELATIONSHIPS : Internal: Operations, HR, Finance, CX, Tech and Category

External: Vendors

CTC RANGE : 20-25 LPA

About The Role

As the Regional Operations Head at RentoMojo, you will be responsible for ensuring end-to-end

operational efficiency and effectiveness within your assigned regions. This role involves overseeing

teams, managing multiple warehouses, implementing company policies, driving cost-saving initiatives,

and enhancing customer experiences.

Responsibilities And Ownership

(Things that the role cannot miss)

Operational Leadership

End-to-end ownership of regional operations, including hiring, administration, development, and

coaching of City Managers.

Oversee operations of multiple warehouses located in different cities,



ensuring 100% adherence

to company policies and procedures.

Performance Monitoring And Improvement

Monitor performance against service level contracts, maintaining high NPS (Net Promoter Score)

performance within the region.

Determine inventory requirements based on demand forecast and warehouse allocation,

optimizing inventory levels.

Asset Management And Process Improvement

Track repair asset AUM, strategize refurbishment plans, and monitor on-site projects for efficient

asset utilization.

Drive automation and modernization initiatives to reduce costs and maintain effective financial

indicators, while taking P&L; ownership of the region.

Customer Experience And Best Practice Implementation

Drive customer experience enhancements for the region, implementing and sharing best

practices across warehouses nationwide.

Data-Driven Decision-Making And Quality Assurance

Leverage data to drive performance impro

📌 Regional Operations Head (Navi Mumbai)
🏢 Rentomojo
📍 Navi Mumbai