Job Description/Security Dispatcher

Job Summary

Responsibilities and Duties

1. Call filed employees/clients (based in the US) to perform security checks.

2. Answers incoming calls regarding issues, service questions, and general client concerns.

3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

4. Update information in the service database/report during and after each call.

5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.

6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.

7. Establish and manage communication with corporate, Clients, staff, and management.

9. Organize and prioritize office tasks to fulfill all administrative requirements.

10. Coordinate meetings with the US team.

11. Participate as needed in special department projects.





Qualifications and skills

1. Graduation or Equivalent

2. Prior customer service experience is a plus.

3. Time management

4. Collaboration skills

5. Problem-Solving/ Analysis

6. Personal effectiveness/credibility

7. Excellent communication and interpersonal skills

8. Technical capacity; Good knowledge of MS Office & Google products.

Benefits

All advantages will be mentioned in the Offer letter.

Job type: Full-time

Job Types: Full-time, Permanent, Fresher

Benefits:
- Health insurance
- Provident Fund

Education:
- Bachelor's (required)

Experience:
- Customer service: 1 year (preferred)
- Customer relationship management: 1 year (preferred)
- Customer support: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Customer Service Representative (Delhi)
🏢 Hammer Head Global Solutions
📍 Delhi