Associate - HR Driver Development
Locations: Mumbai
About Cityflo
Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app, and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read a book, watch Netflix, nap, or simply soak in the view of the city. We're bringing joy back to commuting and addressing urban traffic challenges in a meaningful way. Today, we operate 380 buses and manage 22,000 daily bookings. After building a strong product-market fit and a profitable business in Mumbai, we have expanded to Hyderabad and Delhi. Over the next year, we plan to scale to 500 buses and 50,000 daily bookings across all cities.
Cityflo is well-funded by prominent VCs including India Quotient and Lightbox Ventures. Know more about us:
Role Overview
- The Associate - HR Driver Development will be responsible for leading and managing the driver sourcing, onboarding, training, and engagement function.
This is a people leadership role, focused on driving team performance, process excellence, and sourcing outcomes. The role requires the ability to guide, mentor, and monitor the driver development team, ensure achievement of sourcing targets, maintain compliance, and build a robust driver culture aligned with Cityflo’s service standards. The Lead will own daily reporting, performance tracking, and continuous improvement initiatives, and act as the primary point of escalation for driver-related matters.
Key Responsibilities
Team Leadership & Performance
- Lead, mentor, and supervise the driver sourcing and onboarding team to achieve defined sourcing goals. -Set daily, weekly, and monthly targets and monitor team productivity and effectiveness.
- Review team performance regularly and provide coaching, feedback, and corrective actions where required.
Driver Sourcing & Onboarding Oversight
- Oversee
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