About Eriez
Eriez is a global leader in Separation Technologies and Material Handling Solutions, serving customers worldwide for more than 80 years. Our commitment to innovation, engineering excellence, and customer success has made us a trusted partner across a wide range of industries.
Eriez India is looking for an experienced and dynamic Manager - Aftermarket & Service Line to lead the growth and development of our aftermarket and service business.
This is a strategic role responsible for driving aftermarket sales, service revenue, customer retention, profitability, and lifecycle value across Eriez India's installed customer base.
What You'll Do
Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives
Drive growth across spare parts, service contracts/AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions
Develop solid relationships with key customers and identify opportunities to increase the value of Eriez's installed equipment base
Build a customer-focused service organization with strong processes, systems, and performance standards
Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management
Work closely with Sales, Service, Engineering, Production, Product/Market Managers, HQ, and global affiliates to deliver excellent customer outcomes
Strengthen complaint resolution, customer feedback, escalation management, and overall customer experience
Develop and motivate the aftermarket/service team to achieve business objectives
Monitor market and competitor activities and identify opportunities to strengthen Eriez's aftermarket offering
Provide accurate sales forecasts, pipeline updates, KPIs, and business performance reports to leadership
Support customer commissioning, acceptance trials, technical discussions, training, and site services when required
Requirements
What We're Looking For
📌 Manager - Aftermarket & Service Line (Chennai)
🏢 Eriez
📍 Chennai