Job Req Number: 126943Time Type: Full Time

Purpose of the position

To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely & accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors.

Key Tasks

Customer & Network

Establish customer communication preference, i.e. phone, e-mail, fax, visit.
Receive and validate customer contract from M&S.;
Attend to all customer enquiries in accordance with customer service policy standards.
Co-ordinating with the destination office for shipment approvals.
Exploring recent opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up.
Ensure compliance with the standard area operating processes and Customer SOPs.
Create docket/file and review documentation with booking form, covering Shipper's Letter of Instruction (SLI) and/or Letter of Credit for accuracy




Co-ordinate with Shippers for Export documents.
Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries.
Sending shipment status to Shipper and forward DSR on timely and consistent basis.
Communicate and resolve with the customer on exceptions and incidents – Invoice, Service Irregularities & Claims Management
Interacting with destination BU for status update for DDU/DDP shipments.

Vendors

Planning Vessel and release of OB/L’s / Seaway B/Ls.
Coordinates for the adhoc procurement with vendors mainly preferred core carriers / co-loaders. Liaise with the OSC/co-loaders for booking and shipped on board status of the shipments and release of OB/L’s / Seaway B/Ls.
Coordinating with Shipping Line and Co-loaders for Planning Vessel & documentation.
Co-ordination with approved transport vendor for cargo pick up.
Submit ACD / A

📌 Assistant Manager, Sea Freight-Export (Jaipur)
🏢 Dsv
📍 Jaipur