Job Description:
This is a senior technical lead role that pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations. The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents — while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times. Success depends as much on change leadership as on engineering: shaping standards, winning stakeholder buy-in, and guiding 1st line operations through new AI-enabled ways of working without disrupting service levels.
Key Responsibilities:
Platform engineering depth — packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate
AI-driven operations innovation — identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring




Thought leadership and evangelism — articulating an AI-for-operations vision, authoring white papers and R&D; positions, staying ahead of emerging tooling
Change management and adoption — driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs
Incident, problem, and change discipline — major incident leadership, RCA, and rigorous change control in a regulated production setting
Service improvement measurement — instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation
Solution design and implementation planning — translating requirements into physical builds, costed designs, and multi-workstream delivery plans
Automation and infrastructure-as-code fluency — scripting, configuration management, and pipeline-driven platform delivery
Standards, compliance, and documentation — run books, technical policies, and AI g

📌 Senior AI Platform Engineer (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad