Job Title: Customer Support Executive

Industry: Only Travel Background Preferred
Experience: 1 + years
Location: Gurugram
Shift: UK Shift
Working Days: 5.5 Days
Transportation: Cab Facility Available

About the Role

Key Responsibilities
- Handle inbound and outbound customer queries related to flight bookings, cancellations, refunds, and travel assistance.
- Provide accurate information regarding airfares, policies, travel regulations, and airline guidelines.
- Resolve customer complaints and issues in a professional and timely manner.
- Coordinate with airlines, suppliers, and internal teams to ensure smooth travel experiences for customers.
- Manage booking amendments, schedule changes, and refund requests.
- Ensure high customer satisfaction and maintain service quality standards.




- Assist customers with post-booking support and travel-related queries.

Requirements:
- Minimum 1+ years of experience in Customer Support within the Travel Industry.:
- Robust knowledge of flight bookings, GDS systems (Amadeus / Galileo / Sabre) is preferred.
- Excellent verbal and written communication skills.
- Ability to handle customer escalations and complex travel queries.:
- Comfortable working in UK shift timings.

Preferred Skills
- Experience handling UK/US travel customers.
- Knowledge of airline policies, fare rules, and travel documentation.

Pay: ₹35,000.00 - ₹42,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Agent (Gurugram)
🏢 Crystal Travel
📍 Gurugram