As the first physical point of contact for Gautam Ayurveda, you will be the "Face of the Clinic." Your goal is to provide a premium, welcoming experience for walk-in patients while ensuring every inbound call and digital lead is managed with clinical authority and empathy.
Key Responsibilities:
1. Front Desk & Guest Management
Greet patients and visitors with a qualified and welcoming demeanour.
Maintain a high standard of personal grooming and clinic hygiene (Lobby/Reception area).
Manage the "Office Boy" roster to ensure patients are served water/tea and guided to the doctor promptly.
2. Exceptional Call & Lead Handling
Manage the TATA Smartflo IVR system for the branch, ensuring zero missed calls during shift hours.
Coordinate with the TeleSales team (Sumit, Dheeraj) to welcome patients who have been booked via Watti or Google Ads.
Handle "Inquiry to Appointment" conversions for walk-in or phone-in queries.
3. Patient Coordination & Scheduling
Maintain the Clinic CRM / Appointment Diary for Dr. Rajeev, Dr. Teenu, and other senior consultants.
Reduce "No-Show" rates by sending automated or manual reminders via WhatsApp/Watti 2 hours before the appointment.
Manage patient flow to minimize waiting time and handle any patient grievances at the front desk.
4. Computer Proficiency & Documentation
Accurate data entry of patient details into the In-House CRM.
Handle billing, minor procurements, and coordinate with Kuldeep (Accountant) for daily cash/online collection reports.
Maintain digital records of patient files and follow-up schedules.
Presentation: Exceptional grooming and a confident, professional personality.
Communication: Fluent in Hindi and Functional English. Must have a "Polite yet Authoritative" tone over the