08 Sep
|
Tata Consultancy Services
|
Pune
08 Sep
Tata Consultancy Services
Pune
Log, categorize, prioritize, and resolve incidents and service requests within SLA
- Perform user account management tasks such as password resets and access requests
- Escalate unresolved issues to Level 2/3 teams with proper documentation
- Follow ITIL processes for Incident, Request, and Problem Management
- Maintain accurate records and update knowledge base articles
- Ensure compliance with IT security policies and procedures
- Deliver excellent customer service and communication
Location
- Pune
Job Function
- IT INFRASTRUCTURE SERVICES
Role
- Engineer
Job Id
- 402837
Desired Skills
- IT IS_Service Desk
Qualifications : BACHELOR OF COMPUTER SCIENCE
📌 Service Desk (Pune)
🏢 Tata Consultancy Services
📍 Pune