ABOUT THE ROLE

Techwens Software Pvt Ltd is looking for a highly motivated and target-driven Telecaller Executive to support our sales and lead generation efforts. The role involves interacting with potential customers over calls, explaining services, generating leads, and converting prospects into clients.

KEY RESPONSIBILITIES

1. Outbound Calling & Lead Generation
- Make a high volume of outbound calls daily to prospective clients from the assigned lead database.
- Introduce our solutions clearly and compellingly within the first 60 seconds of a call.
- Identify and qualify potential leads based on business size, need, and decision-making authority.
- Consistently achieve daily and monthly call targets without compromising on call quality.

2. Appointment Setting & Demo Scheduling
- Schedule meetings for the prospective clients
- Confirm appointments, share relevant pre-call information with prospects.

3. Follow-Up & Lead Nurturing
- Maintain a disciplined follow-up cadence; no lead goes cold due to a missed callback.
- Re-engage warm and cold leads through regular,



structured follow-up calls.
- Track lead status and update call outcomes accurately in the CRM or calling tracker after every interaction.

4. Objection Handling & Persuasion
- Handle common objections (price, timing, need) confidently.
- Stay calm, skilled, and persuasive even during difficult or repetitive conversations.
- Continuously refine call scripts and talking points based on real-time feedback from calls.

5. Target Achievement & Performance
- Meet or exceed daily, weekly, and monthly KPIs like calls dialled, leads qualified, and demos scheduled.
- Maintain consistent performance across all metrics.
- Actively participate in daily team briefings, target reviews, and performance check-ins.

6. Reporting & CRM Management
- Log every call outcome, follow-up date, and lead status in the CRM or tracking sheet in real time.
- Submit accurate daily call reports to the Team Leader at the end

📌 Telecaller Executive (Kolkata)
🏢 Techwens Software
📍 Kolkata