Job Overview

We are hiring Customer Service Representatives (CSR) who will act as the first point of contact for clients while also supporting client acquisition efforts. This role includes customer handling, case intake coordination, and field marketing activities.

Key Responsibilities

Customer Service & Case Intake
- Understand client legal issues and capture accurate case details
- Coordinate with internal legal team / senior panel for case evaluation
- Schedule consultations and follow-ups
- Maintain client records and provide timely updates

Client Acquisition & Marketing
- Generate new clients through outbound calling and follow-ups
- Visit potential clients, businesses, and partners when required
- Explain VakeelDesk legal services and onboard clients
- Support local marketing campaigns and promotional activities




- Achieve monthly targets for lead generation and conversions

Requirements:
- Graduate in any discipline (preferred: Law, Business, or Communications)
- 2-3 years’ experience in customer service / sales / marketing
- Strong communication and persuasion skills
- Willingness to do field visits and client meetings
- Basic computer knowledge (MS Office, CRM tools)
- Ability to work in a target-driven workplace
- Professional approach in handling confidential legal matters

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:
- Cell phone reimbursement
- Commuter assistance

Work Location: In person

📌 Customer Service Representative (Kakinada)
🏢 Vakeeldesk
📍 Kakinada