Orange Business is here
About us
Join us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a energetic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Key Accountabilities for Senior Design Lead are:
Work on ServiceNow – TSM module (combination of ITSM & CSM) and integrations for better customer experience.
Design, configure, and customize ServiceNow applications, modules, and workflows to meet business process requirements.
Conduct thorough testing and validation of ServiceNow configurations to ensure quality and adherence to requirements.




Assist in the creation of training materials and conduct training sessions for end-users to ensure successful adoption of ServiceNow solutions by customers.
Stay up-to-date with the latest ServiceNow features, best practices, and industry trends to provide valuable insights for optimizing the platform's performance.
Participate in ServiceNow-related and other projects, providing expertise and guidance on process improvements and implementation strategies.
Create and execute business scenarios (verification) for the solution developed
Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices
Works with the project manager/Scrum master/ project coordinator to define and clarify the requirements for the software to deliver for customer integration to SeviceNow
Provide technical support during UAT and go live. Use defect tracking system and follow resolut

📌 ServiceNow Design Lead (Bengaluru)
🏢 Orange
📍 Bengaluru