An Airport Guest Relationship Officer/Agent ensures a seamless, high-level travel experience for passengers, focusing on VIPs, CIPs, and special assistance cases. Responsibilities include greeting guests, managing lounge services, coordinating transportation, resolving travel-related issues, and maintaining high customer satisfaction standards.

Responsibilities
- Meet and Assist Services: Welcome VIPs/CIPs upon arrival, assist with baggage, and facilitate expedited check-in and security processes.
- Lounge Management: Coordinate with airport lounges to ensure cleanliness, check serviceability of facilities, and manage food and beverage (F&B;) services.
- Customer Support: Handle passenger queries, resolve complaints, and assist with bookings, seat changes, boarding, or connecting flights.
- VIP Handling: Coordinate with operations teams to manage special requests,



including aircraft remote bay arrivals and arranging buggies or transportation.
- Operational Liaison: Coordinate with airlines, government agencies, and airport staff to ensure compliance with safety and security regulations.

Key Performance Indicators
- Passenger satisfaction scores (CSAT).
- Efficiency of handling special guest requests.
- Timeliness of resolving complaints.

Job Types: Full time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Education:
- Higher Secondary(12th Pass) (preferred)

Work Location: In person

📌 Guest Relation Executive (Chandmari)
🏢 Priyanya Aviation Services Private
📍 Chandmari