Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
We are seeking a highly motivated and experienced Quality Specialist with a strong background in US healthcare. The role is focused on helping advance our Integration Network Management team's skills and knowledge by providing exceptional customer service for our clients by supporting and executing training and quality initiatives that strengthen team performance and procedural excellence. The expectation from the role is that the individual will be responsible for coaching, processing documentation, providing feedback to team members and continuously helping to improve our service and growth.
As a part of Training & Quality, you will be responsible for completing procedural quality reviews, providing feedback, delivering coaching to ensure consistent quality standards, effectively transferring knowledge to others, and leading ongoing skill development across teams and supporting existing/current hires to be successful in their current role.



This role will involve planning, governance, and staying up to date with current workflows with in-depth knowledge in the existing process, overseeing the successful delivery of the team's objectives and goals. The individual will work closely with business function heads, managers, internal stakeholders, as well as external partners.
The role requires a solid understanding of U.S. healthcare processes, attention to detail, and the ability to translate insights into actionable improvements. This role is ideal for someone who has strong hands-on experience in quality and process adherence and is ready to take on broader ownership across training enablement, coaching, and continuous improvement.
This position plays an important role in maintaining operational stability while also supporting long-term capability building through training, documentation, and quality-driven insights.
Essential Fu

📌 Training & Quality Associate (Chennai)
🏢 Athenahealth
📍 Chennai