Greeting from Intercont Freight Liners Pvt Ltd.

We are currently having an opening for Customer Service Executive
- Freight Forwarding for Nashik location.

Customer Service
- End to end shipment management
- Act as SPOC for assigned customers.
- Manage end-to-end shipments: booking, documentation, customs, operations, and finance.
- Handle customer onboarding and share vessel schedules.
- Create/update estimates, orders, jobs, and rates in ERP (Buy/Sell, VAS).
- Coordinate booking requests, transportation, and container pickup updates.
- Ensure timely receipt of Shipping Instructions (SI) before cutoff.
- Manage pre
- and post-shipment activities.
- Ensure timely invoicing and payment collection.
- Resolve invoice disputes.
- Handle nomination shipments (terms, MBL instructions, estimates).
- Indian Vessels knowledge should be there.

Primary activities related to CHB documentation part
- Collect/verify invoices, KYC, and certifications.
- Ensure customs registration for new shippers.




- Coordinate with CHA for checklists and approvals.
- Manage BL process: draft, approvals, LOI, SB no., LEO copies.
- Coordinate with customs, BL, and agencies for approvals and execution.
- Prepare and share daily shipment/container reports.
- Handle Form 13, examination reports, and stuffing proof (photos/videos)
- Manage document amendments/corrections across all stakeholders.

Support Activities
- Promote and upsell Value-Added Services (VAS) to customers.
- Coordinate with Sales and Finance teams for customer-related queries.
- Support KYC updates with carriers in coordination with the Booking Team.
- Inform Documentation Team of last-minute container pickups.
- Perform any additional tasks as assigned based on business requirements.

Job Types: Full time, Permanent

Pay: ₹12,711.83 - ₹25,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Executive- Freight Forwarding (Nashik)
🏢 Intercont Freight Liners
📍 Nashik