CRM Staff is responsible for handling customer interactions, service requests, complaints, and follow-ups to ensure high customer satisfaction for IFB home appliance services (washing machine, dishwasher, microwave, etc.).

Key Responsibilities1. Customer Handling
- Attend incoming customer calls professionally
- Register service complaints in CRM software
- Provide accurate information about service charges, warranty, and AMC

2. Service Coordination
- Assign service requests to technicians
- Schedule appointments based on technician availability
- Ensure timely service delivery

3. Follow-up & Closure
- Follow up with customers after service completion
- Ensure complaints are properly resolved
- Collect customer feedback and ratings

4. CRM Software Management




- Update customer details and service status in system (e.g., GoFrugal / IFB CRM portal)
- Maintain daily service reports
- Track pending and completed calls

5. Billing & Payments
- Inform customers about charges
- Coordinate with technicians for payment collection
- Update payment status in system

6. Customer Retention
- Promote AMC (Annual Maintenance Contracts)
- Inform customers about offers and current IFB products
- Maintain long-term customer relationships

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:
- Health insurance

Work Location: In person

📌 CRM Executive (Chennai)
🏢 IFB - Home Appliances Authorized Service Franchise
📍 Chennai