The Jr. Operations Coordinator plays a crucial role in supporting the day-to-day operations of the Indigo team. Reporting to the Mentor Operations Lead, this position provides comprehensive administrative support and assists with mentor management, operational workflows, and mentor-student allocations.

Key Responsibilities:
General Administrative Support (20%):
- Provide comprehensive administrative support to the Indigo team, including correspondence with mentors and students interested in Indigo programs.
- Ensure students stay on track by following up with students, mentors, and internal team members.
- Implement and maintain Standard Operating Procedures (SOPs) to ensure consistency and operational efficiency.
- Maintain and update student and mentor records and databases.

Mentor Management Support (10%):
- Assist with the mentor management, including communications.
Support the onboarding of new mentors, ensuring all required documentation is completed and mentors are fully equipped to support students.
- Maintain mentor records, track performance, and collect feedback.





Operational Support (20%):
- Assist in analyzing operational workflows and recommend process improvements to enhance efficiency.
- Support the implementation of new service processes across the department.
- Help track student progress and outcomes, ensuring data accuracy and timely reporting.

Mentor Allocations (50%):
- Coordinate the allocation of students to mentors, considering fit, availability, and location.
- Provide timely guidance, updates, and support to mentors and internal teams when resolving allocation-related issues.

What Success Looks Like:
- Efficient and effective administrative support for the Operations team.
- Transparent, smooth, and well-organized communication processes.
- Accurate, up-to-date records and databases.
- Proactive identification and resolution of administrative and operational issues.

Required Skills & Qualifications:
- 0-2 years of experience in operations,

📌 Jr. Operations Coordinator (Gurugram)
🏢 Indigo Research
📍 Gurugram