Company Overview

We are a fast-growing premium e-commerce brand in the luxury fashion space, currently in a high-growth expansion phase. We are building a scalable, process-driven operations system to support domestic and international orders.

Role: Operations Executive (E-commerce)

We are looking for a high-ownership, detail-oriented Operations Executive who can manage daily business operations across customer experience, dispatch, and internal coordination.

This is a core role with direct impact on revenue, customer satisfaction, and scale.

Key Responsibilities1. Customer Experience (Primary)
- Resolve order issues, returns, delays
- Maintain quick response time (within 1-2 hours)
- Ensure premium customer communication (aligned with luxury brand tone)

2. Order Processing & Dispatch
- Coordinate with warehouse for daily dispatches




- Track shipments and ensure timely delivery
- Handle COD orders, cancellations, RTOs
- Maintain dispatch accuracy (near zero error)

3. Hiring & Team Coordination
- Assist in hiring interns / junior roles
- Schedule interviews and coordinate onboarding
- Track team tasks and ensure execution

4. Operations Support
- Maintain order data, sheets, dashboards
- Coordinate with marketing & founder on campaigns
- Identify issues and suggest process improvements
- Help build SOPs for scaling operations

Job Types: Full time, Permanent

Pay: ₹18,000.00 - ₹33,273.94 per month

Work Location: In person

📌 Operations Executive (Jangpura)
🏢 Neofusion Commerce
📍 Jangpura