Company Description
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
- Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel.
- Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries.
- Maintaining the 15 minutes log and ensuring the all the guest request & complaints are handled as per the standard
- Inform Duty Manager if not solved in time
- Taking reservation calls and booking rooms if reservation personnel not available and booking using the reservation techniques
- Able to support the reservations team during a complete shift, if there is any requirement in this sense coming from the reservations team
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Should have the thorough knowledge of Property Management System (PMS)
- Taking check in, check out of the guest following the right technique and training received on the same
- Printing of back up reports from the PMS twice during the shift.
- To ensure that any calls coming in the hotel are picked within 3 rings
- Should be aware of the pricing strategy of the hotel
- Should have complain handling attitude towards the guest
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Taking message on behalf the guest and delivering the same to the guest.
- Responsible f
📌 Guest Service Executive (Thane)
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