Job Summary

Key Responsibilities
- Resolve customer complaints and queries in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal teams (Accounts, Sales, Operations, IT) to resolve issues
- Assist customers with billing, invoicing, payments, and account-related queries
- Follow up with customers to ensure resolution and satisfaction
- Escalate complex issues to senior support or management when required
- Adhere to company policies, processes, and service standards

Educational & Technical Skills
- B.Com graduate (Commerce background preferred)
- Basic knowledge of accounting, billing, and financial concepts
- Familiarity with ERP/CRM systems is an added advantage

Soft Skills
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Customer-focused and empathetic attitude




- Ability to work under pressure and handle multiple tasks
- Good coordination and teamwork skills

Preferred Skills (Added Advantage)
- Experience in customer support, call center, or back-office operations
- Exposure to ERP, accounting, or billing software
- Multilingual communication skills

Job Types: Full time, Permanent, Fresher

Work Location: In person

Address:
MicroLogix Services Pvt. Ltd.:
- 301, Pramukh Cyprus,_
- Above OM Jwellers,_
- Near Kalyan Jwellers,_
- Kudasan, Gandhinagar._

Pay: ₹10,000.00 - ₹25,000.00 per month

Experience:
- customer support: 1 year (preferred)

Language:
- English, Hindi, Gujarati (preferred)

Location:
- Gandhinagar, Gujarat (preferred)

Work Location: In person

📌 Customer Support Associate (Gandhinagar)
🏢 MicroLogix Services
📍 Gandhinagar