Location: Surat (Gujarat), India (Onsite)
Job Type: Full time, Onsite
Experience Level: 1-5 Years
Salary range: CTC ₹1.8 LPA to ₹5.6 LPA
About Us:
GEMGEM LIMITEDis a next-generation luxury C2C marketplace, pioneering the way people buy and sell authentic pre-owned fine jewellery online. Backed by decades of industry experience, we're combining deep domain expertise with cutting-edge tech to build a global platform with trust and transparency at its core.
Role Overview
We’re looking for a friendly and detail-oriented person to support our customers and sales team. You’ll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.
What You’ll Do
Live Chat Support
- Answer customer questions quickly and clearly
- Communicate in professional English
Sales Support
- Share product information to help customers make the right choices
- Work closely with the sales team
CRM & Data Entry
- Update customer details in our system
- Keep records of customer chats and activity
Product Listing Support
- Hands-on experience with adding and managing product listings
- Ensure product details, images, and pricing are accurate
Order Support
- Help process orders and coordinate with internal teams
- Keep customers informed on their order status
Handling Issues
- Resolve customer concerns politely and efficiently
- Escalate issues when necessary
Reporting
- Prepare basic reports on chats, customer support, and product listings
- Share suggestions to improve customer service
Process Improvement
- Identify areas for better service and workflow
What We’re Looking For
- Graduated in any stream
- 1+ year of experience in customer or sales support (experience in tech/IT is a plus)
- Hands-on experience with product listing and inventory management
- Proficient with Microsoft Office tools (Excel, Word, PowerPoint)
- Comfortable with CRM tools and AI tools
- Strong English communication skills (spoken and written)
- Or
📌 Customer Support Associate (Surat)
🏢 GEMGEM
📍 Surat