Job Summary:
The Customer Service Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities:
- Provide accurate information about products.
- Handle complaints and resolve issues efficiently to maintain customer trust.
- Maintain detailed records of customer interactions in CRM systems.
- Collaborate with internal teams to ensure smooth resolution of customer concerns.
- Monitor and report on customer feedback to improve service quality.
Required Skills:
- Bachelor’s degree or equivalent experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and CRM software.
- Ability to work under pressure and meet deadlines.
- Positive attitude and strong interpersonal skills.
Preferred Experience:
- 5+ years in a customer service role.
- Experience in [industry-specific knowledge, e.g., telecom, e-commerce, banking.
Job Types: Full time, Permanent
Pay: ₹16,000.00 - ₹28,000.00 per month
Work Location: In person
📌 Customer Service Executive (Mumbai)
🏢 Surya Jobs placement Services
📍 Mumbai
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