Job Summary

The Front Office Executive is the first point of contact for guests and plays a key role in delivering excellent hospitality service. The position is responsible for guest reception, check-in/check-out, reservations, and ensuring a pleasant guest experience throughout their stay.

Key Responsibilities
- Greet guests warmly and professionally upon arrival
- Perform check-in and check-out procedures efficiently
- Handle room reservations, amendments, and cancellations
- Respond to guest inquiries, requests, and complaints politely and promptly
- Coordinate with housekeeping and maintenance regarding room status and guest needs
- Maintain accurate guest records, billing, and payment processing
- Ensure front office area is clean, organized, and welcoming
- Follow hotel policies, SOPs, and service standards




- Assist guests with information about hotel facilities and local attractions

Qualifications & Experience
- Diploma or degree in Hospitality Management or related field (preferred)
- Previous experience in front office or customer service is an advantage
- Knowledge of hotel PMS systems is a plus
- Valuable communication skills in English (additional languages preferred)

Skills & Competencies
- Excellent customer service and interpersonal skills
- Pleasant personality and professional appearance
- Strong communication and coordination skills
- Ability to work shifts, weekends, and holidays
- Attention to detail and problem-solving ability

Pay: ₹11,728.22 - ₹25,000.00 per month

Work Location: In person

📌 Front Office Executive (Thane)
🏢 The Byke Hospitality
📍 Thane