Job Title: Assistant Manager - Customer Relations

Gender Preference: Female
Location: Amraiwadi, Ahmedabad
Salary Range: ₹22,000 - ₹28,000 per month

Job Summary:
Key Responsibilities:
- Handle customer queries, complaints, and feedback in a skilled manner
- Maintain strong relationships with existing customers and key clients
- Ensure timely resolution of customer issues and escalations
- Coordinate with sales, operations, and support teams for service delivery
- Monitor customer satisfaction levels and suggest improvements
- Maintain customer records, follow-ups, and service reports
- Assist in training and guiding junior customer service staff
- Support the manager in daily reporting and performance tracking

Required Skills & Qualifications:
- Graduate in any discipline (MBA / Customer Service certification preferred)
- 2-4 years experience in customer relations / customer service / front office / client servicing
- Excellent communication skills (Hindi,



Gujarati & English preferred)
- Good interpersonal and problem-solving skills
- Ability to handle customers calmly and professionally
- Proficient in MS Office and basic CRM systems

Preferred Profile:
- Experience in service industry / retail / manufacturing customer coordination

Working Hours:
As per company policy

Performance Metrics (KPI):
- Customer satisfaction score
- Resolution turnaround time
- Number of escalations handled successfully
- Customer retention and repeat interactions
- Accuracy and timeliness of reports

Job Type: Permanent

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Representative (Amraiwadi)
🏢 Vintana
📍 Amraiwadi