Greet patients, visitors, and guests in a polite and professional manner.
- Manage front desk and waiting area cleanliness and organization.
- Handle incoming calls and direct them to concerned departments.
- Register recent and existing patients in the hospital system.
- Issue OPD cards, tokens, and appointment slips.
- Guide patients regarding doctors’ schedules and services.
- Schedule, confirm, and reschedule appointments.
- Maintain patient records and files accurately.
- Update details in HIS / EMR systems.
- Collect consultation fees and issue receipts.
- Coordinate with billing and accounts department.
- Maintain daily cash and transaction records.