ob Summary:
Key Responsibilities:
- Welcome guests courteously and assist with check-in and check-out procedures.
- Handle guest requests, inquiries, and complaints promptly and professionally.
- Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
- Ensure all guest information and billing details are accurately recorded in the system.
- Coordinate with other departments (Housekeeping, F&B;, Engineering, etc.) to ensure guest satisfaction.
- Handle cash, credit card transactions, and maintain accurate records.
- Ensure the lobby and reception area are clean, well-organized, and presentable at all times.
- Follow grooming and uniform standards as per hotel policy.
- Adhere to all company policies, procedures, and safety standards.

Qualification & Experience:
- Diploma or Degree in Hotel Management (preferred).
- Minimum 1 year of experience in a similar role at a 4/5-star hotel.




- Excellent communication skills in English; knowledge of additional languages will be an advantage.
- Pleasant personality with a skilled appearance.
- Knowledge of hotel software (preferably WINHMS) will be an added advantage.

Skills & Competencies:
- Strong customer service orientation
- Excellent interpersonal and communication skills
- Problem-solving ability and attention to detail
- Team player with a positive attitude
- Time management and multitasking skills

Benefits:
- Attractive salary package
- Food and accommodation provided
- Opportunity to grow within the Gokulam Hotels & Resorts Group

Pay: From ₹16,000.00 per month

Application Question(s):
- Did you Complete Hotel Management course?
- Did you complete your 6months OJT in Front Office?

Education:
- Secondary(10th Pass) (preferred)

Experience:
- Hotel Industry: 1 year (preferred)

Work Location: In person

📌 Front Office Gsa (Kovalam)
🏢 Gokulam Grand Kovalam
📍 Kovalam