Requirement : Located within 10km to Ayyanthole, Thrissur
Responsibilities:
- Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner.
- Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.
Monitor and track shipments, providing customers with up-to-date information on their order status.
Assist in resolving any shipping or delivery issues in coordination with the logistics team.
- Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback.
- Work closely with other team members to ensure a seamless customer experience.
Required Skills and Qualities:
Multilingual Skills:Must be fluent in Hindi and English.
Knowledge of Tamil and Telugu is highly desirable.
Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages.
Listening Skills: Must actively listen to understand customer issues and respond appropriately.
Basic understanding of CRM systems would be a plus.
Problem-Solving Abilities:Ability to identify, assess, and resolve customer issues promptly and effectively.
Mature and Calm Personality:Must remain composed under pressure and demonstrate empathy and patience with customers.
Should display a positive attitude and a commitment to excellent customer service.
Teamwork:Ability to work well in a collaborative workplace and coordinate with other departments as needed.
Understanding of Linen Trail's Products:Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.
Experience:Previous customer support or related experience preferred, but not mandatory.
Education:A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
Qualifications:
- Strong communication skills, both written and verbal.
- Abi