Job Title:
Manager I Quality
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Responsibilities: -
Responsible for Training, developing, and managing performance of training staff; providing prompt and objective coaching and counselling; and coordinating, planning, and assigning work
Oversee new hire trainings, performance of the batches, attrition for new hires, continuous improvement of the floor agents & supervisors, program specific training, and other trainings as needed by the business
Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition




Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom setting
Ensure effective, consistent communication with managers, peers, operations, and other resource groups, including day-to-day interaction with clients
Develop and cultivate partnership with operations, other business units, resource units, and clients
Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developm

📌 Manager I Quality (Gurugram)
🏢 CNX
📍 Gurugram