Job Purpose:

Lead the TLC Membership and Subscription business in a region ensuring targeted performance, customer and client satisfaction from existing business and driving new growth in that region.

Role Details:

Role: Regional Head

Function: Business Operations

Key Responsibilities:

- Key Program KPIs including (a) Membership enrolments, (b) Member usage © Member engagement and and life cycle management and finally driving up retention rates.
- Client Satisfaction – maintaining constant connect with Clients in the region
- Member Satisfaction
- Current Business Sign Ups and Launch
- Regional P&L;
- Lead multi location, multi hotel teams in the region including Hotel based Managers and Sales Associates and also Contact Centre teams in the region
- Collaborate with the Corporate teams across tech, digital,



marketing, finance, HR to strengthen the region

•Present the Organizations narrative and future vision to clients

Education, Experience & Competencies:

Education

Required: Bachelor's degree – BBA/ B.Tech/ B.Com

Recommended: Master’s Degree – MBA (Sales & Marketing) preferred

Experience

Extensive experience of working in a leading hotel company preferably with a regional role or head of an Operating P&L; of a hotel with a minimum of 200 rooms.

Technical

Ability to work with technology and tech teams to leverage for business.

Location - Delhi NCR and Bangalore

📌 Regional Head (Delhi)
🏢 TLC DigiTech
📍 Delhi