About the Role
We are looking for an experienced Operational Risk & Outsourcing Risk Management skilled to lead and strengthen the organization's enterprise risk framework. This role will be responsible for identifying, assessing, monitoring, and mitigating operational and third-party risks across payment products, merchant acquiring, cross-border payments, and outsourced business operations.
The incumbent will partner closely with Business, Operations, Compliance, Technology, Information Security, Audit, and Leadership teams to ensure robust governance, regulatory compliance, and effective risk controls in line with RBI regulations and payment network requirements.

Key Responsibilities
Operational Risk Management
Lead the design, implementation, and continuous enhancement of the Operational Risk Management (ORM) framework.
Drive Risk & Control Self-Assessments (RCSAs) across business functions and ensure timely closure of identified control gaps.
Identify, assess, monitor, and mitigate operational risks across merchant onboarding, transaction processing, payment operations,



and customer servicing.

Define and monitor Key Risk Indicators (KRIs), operational loss events, incidents, and control effectiveness.
Conduct root cause analysis for operational risk events and oversee remediation initiatives.
Own the lifecycle management of operational risk policies, SOPs, and governance documentation, including drafting, version control, and periodic reviews.
Outsourcing & Third-Party Risk Management
Manage the end-to-end outsourcing risk governance framework for critical third-party service providers.
Perform vendor due diligence, inherent risk assessments, onboarding reviews, periodic risk evaluations, and performance assessments.
Maintain a vendor categorization framework (IT/Non-IT, Critical/Non-Critical) and align risk assessment methodology with vendor criticality.
Monitor SLA adherence, vendor control effectiveness, and overall third-party risk exposure.
Partner

📌 Risk and Fraud Operations- DGM/GM (Noida)
🏢 Paytm Payments Services
📍 Noida