TELECOMMUTE Location: Chennai
3 years of relevant experience (Freshers Welcome)
- Sound Communication skills with service attitude
- Strong problem-solving skills. Keen eye for detail
Attitude to Learning, Self-discipline & willingness to take initiative
Willingness to work in night/ rotational shifts
Preferences:
- Excellent PC and keyboarding skills (30 WPM - typing speed: 90% accuracy)
Good verbal and written communication skills with proficiency in grammar spelling & punctuation
- Good analytical skills
- Influencing skills and willingness to resolve customer queries satisfactorily
- Keen observation skills and the ability to function in a fast-paced workplace where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented
Highly motivated, Self-driven & result oriented
Shift of operations:
- US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week
Skills
- Communication:
- Live chat/Support Software:
- Analytical:
- Written & Verbal Communication
Responsibilities and Duties
- Utilizes Messaging platform to respond to service enquiries from customers and provide a comprehensive resolution to the complaints/queries- Follow-up on all customer requests via chat
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk areas and identifies solutions to meet customer's needs
- Ensure Information Security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balances NPS & RST to ensure positive customer experience while managing/minimizing operating losses
- Ensures productive output as required in unit plan
- Undertakes other assignments/projects as given by the Team Lead/Manager
- Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers
📌 Chat and Email Support Executive (India)
🏢 Skilora
📍 India