Role Summary:

Quality Assistant Manager with hands on experience in F&A; Process for Quality Assurance or operation function, managing 10 to 15 QA Team members.

Job responsibilities:
Lead QA deployment in all processes and business units as per requirement.
Lead a team of QA’s/Sr. QA’s and monitor key metrics and SLA’s
Provide coaching and mentoring to the QA team on an ongoing basis.
Manage QA team performance on parameters such as Quality and Efficiency
Drive continuous improvement within the QA function, analyze and report Daily, Monthly, Quarterly and Annual
Assist Operations and Managers in developing corrective and preventive actions plan
Liaise QA Manager to define QA processes and transactional quality standards as per policy
Develop thorough understanding of the business
Take part in trainings for Six Sigma, Kaizen/Lean and other quality concepts to develop self and improve coaching abilities
Participate in org level process improvement projects.

📌 Assistant Manager Quality Karnataka
🏢 Skywings Advisors
📍 Karnataka