We are seeking a highly motivated and enthusiastic Entry-Level BPO Team Leader to join our Business Development department in Chennai. This role offers an excellent chance for individuals with a passion for leadership and customer service to develop their careers within a dynamic BPO environment. The successful candidate will be responsible for guiding and engaging a team of customer service representatives, ensuring exceptional service delivery and contributing to our business growth objectives.

As a BPO Team Leader, you will play a crucial role in maintaining high operational standards, fostering a positive team culture, and driving performance improvements. This position requires strong communication skills, a proactive approach to problem-solving, and a commitment to achieving both individual and team targets. If you are a natural leader eager to make an impact in a rapid-paced setting, we encourage you to apply.

Key Responsibilities
Lead, coach, and mentor a team of BPO representatives to achieve performance metrics and service level agreements.
Monitor daily team performance, identify areas for improvement, and implement corrective actions.
Conduct regular performance reviews,



provide constructive feedback, and facilitate training sessions.
Ensure adherence to company policies, procedures, and quality standards in all customer interactions.
Resolve complex customer inquiries and escalations efficiently and professionally.

Requirements
Bachelor's degree in Business Administration, Management, or a related field.
Up to 2 years of experience in a customer service or BPO workplace, preferably with some exposure to team leadership.
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and a proactive approach to challenges.
Proficiency in using CRM software and other relevant business tools.

Qualifications
Demonstrated ability to motivate and inspire team members towards common goals.
A solid commitment to delivering exceptional customer satisfaction.
Adaptability and resilience in a fast-paced, target-driven environment.
Basic understanding of BPO operations and performance indicators.
A positive attitude and a collaborative team player mindset.

This is a remote position.

📌 Bpo Team Leader Chennai
🏢 TestHiring
📍 Chennai