Hi,
We are hiring for one of the leading financial services.
Role- Quality Analyst
Location- Navi Mumbai
Key Responsibilities:
- Monitor and audit inbound/outbound customer calls
- Evaluate agent performance based on quality parameters
- Ensure compliance, accuracy & call handling standards
- Provide constructive feedback & coaching to agents
- Prepare quality reports, scorecards & MIS
- Identify process gaps and suggest improvements
- Maintain CSAT and quality benchmarks
Eligibility Criteria:
- 1–4 years of experience as a Quality Analyst in Voice Process
- Experience in Banking / Financial Services / BPO preferred
- Robust understanding of call auditing & quality frameworks
- Good communication and listening skills
- - If interested, kindly send your resume to
[email protected] or can call on (phone hidden)
📌 Quality Analyst (Navi Mumbai)
🏢 Skywings Advisors
📍 Navi Mumbai