Key Responsibilities

- Conduct regular quality audits of content moderation cases handled by moderators.

- Review decisions related to text, images, videos, profiles, advertisements, and other user-generated content.

- Evaluate moderator performance against defined quality parameters, policies, and client guidelines.

- Identify errors, policy deviations, inconsistencies, and knowledge gaps.

- Provide constructive feedback and coaching to Content Moderators.

- Prepare and maintain quality reports, scorecards, error logs, and performance dashboards.

- Perform root-cause analysis for recurring quality issues.

- Identify trends and recommend process improvements to enhance quality and accuracy.

- Participate in calibration sessions to ensure consistency in moderation decisions.

- Work closely with Operations, Training, and Team Leads to address quality concerns.

- Support updates to moderation guidelines and communicate policy changes to the team.

- Ensure adherence to defined SOPs, SLAs, quality standards, and compliance requirements.





- Escalate critical or sensitive content cases according to the defined escalation matrix.

- Maintain confidentiality and follow data privacy and security requirements.

Required Skills

- Experience in Quality Analysis / Quality Assurance, preferably in Content Moderation, Trust & Safety, BPO, or similar operations.

- Strong understanding of content moderation processes and quality frameworks.

- Excellent attention to detail and analytical skills.

- Ability to interpret and apply complex policies and guidelines accurately.

- Valuable written and verbal communication skills.

- Strong problem-solving and decision-making abilities.

- Ability to identify trends and perform root-cause analysis.

- Proficiency in MS Excel/Google Sheets and reporting tools.

- Ability to work independently as well as collaboratively with cross-functional teams.

📌 Quality Analyst (Hyderabad)
🏢 Orcapod Consulting Services
📍 Hyderabad