- Non Medical

- 6-8 yrs

- Sarvodaya Hospital, Sector-19, Faridabad

Roles and Responsibilities

- Conduct call audits to ensure quality standards are met.

- Perform call calibration exercises with team members to maintain consistency in evaluation criteria.

- Monitor calls for quality assurance purposes, providing feedback to agents on performance gaps.

- Participate in quality checks to identify areas of improvement for training programs.

- Collaborate with the team to develop and implement effective quality control processes.

Desired Candidate Profile

- 6-8 years of experience as a Quality Analyst or similar role.

- Solid knowledge of BPO industry practices and regulations.

- Excellent communication skills (verbal & written) with ability to provide constructive feedback.

Key Skills

- Call Audit

- Call Monitoring

- Design Training

- Calibration

- Performance Gap

Walk In

- No

Contact Details

Mail ID- [email protected]/[email protected]

Contact Details: (phone hidden)/(phone hidden)

📌 Quality Analyst (Sector 19)
🏢 Sarvodaya Hospital u0026 Research Centre
📍 Sector 19