Role and Responsibilities
- Monitor and evaluate voice interactions for quality assurance.
- identify process gaps and provide actionable feedback to agents.
- Maintain audit records and prepare quality reports.
- Collaborate with training and operations teams to improve service quality.
- Ensure adherence to company standards and compliance guidelines.
- Conduct calibration sessions to align with quality parameters.
Preferred candidate profile
- Minimum 1 year of experience as a Quality analyst on papers.
- Proficient in MS Office.
- Excellent analytical and listening skills.
Walk-in -- Monday to Saturday (10 am to 4 pm)
Contact person and details:
Imarque HR: (phone hidden)
[email protected]
Address
iMarque Solutions,
8th Floor, Millenium City IT Park,Tower 1, Sector 5, Salt Lake,
Kolkata, West Bengal 700091. Near College more
📌 Quality Analyst (Kolkata)
🏢 Imarque Solutions
📍 Kolkata