- Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors

- Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.

- Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.

- Will be responsible to meet Quality related service level monthly.

- Randomly monitor calls to ensure Client/company standards are maintained.

- Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement.





- Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.

- To work together as a team and achieve the targets set by clients.

- Need to be adaptable and motivate the team at regular intervals.

Requirements

- Minimum experience of 6 months as Quality Analyst

- Customer

Service

- Good analytical skills

- Must be very good with data representation
- Good analytical skills

- Ability to do multi-task

- Ability to work well in and promote a team environment

- People Management skills

- Good communication skills are required.

Benefits

- Medical Insurance of 5 lacs

- Accidental Insurance of 10 lacs

- Subsidized Food

📌 Quality Analyst (Sahibzada Ajit Singh Nagar)
🏢 CreateLive BPO Services
📍 Sahibzada Ajit Singh Nagar